1. Introduction
Protecting our customers’ personal data is very important to us. In this Privacy Policy (the “Policy”), we inform you about how we collect, process, and protect your personal data in compliance with applicable European Union laws, specifically the General Data Protection Regulation (GDPR).
2. Data Controller
The controller of your personal data is Mgr Martina Hýllová (Samosato Store), with its registered office at Velické námestie 21, 058 01 Poprad, Slovakia, Company ID: 46750240, VAT ID: 1075935146, email: office@samosato.com, phone: +421 911 92 72 52.
3. Collection of Personal Data
We collect personal data when you visit our website or make a purchase through our online store. The personal data we collect includes the following:
- Contact information: name, surname, email address, phone number
- Shipping address: billing and shipping address
- Payment details: credit/debit card details (if paying online), bank details (if paying by bank transfer)
- Order details: products you ordered, order status
- Technical data: IP address, browser type, cookies, analytics data (e.g. Google Analytics)
4. Purposes of Data Processing
Your personal data is processed for the following purposes:
- Contract performance: to process your orders, deliver products, and handle payments.
- Communication: to contact you regarding your order, inquiries, complaints, and feedback.
- Marketing: to send newsletters, promotions, and offers if you have consented to receive them.
- Improvement of services: to analyze purchasing behavior and improve our services.
- Legal obligations: to comply with legal obligations, such as retention of accounting documents.
5. Legal Basis for Processing Personal Data
The legal basis for processing your personal data is as follows:
- Contract performance: processing your data to fulfill the contract of sale.
- Legitimate interest: analyzing behavior on our website and improving our offerings.
- Consent: if you have provided your consent for marketing purposes.
6. Sharing of Personal Data
Your personal data may be shared with third parties who assist us in providing our services, such as:
- Payment gateways (e.g., PayPal, Stripe) for processing payments.
- Shipping companies (e.g., Slovenská pošta, courier services) for delivery.
- Marketing tools and analytics platforms (e.g., Google Analytics, Mailchimp).
- Legal advisors and auditors where required for compliance with legal obligations.
7. Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected. Once this period expires, your data will be securely deleted, except when we are required to keep certain data for legal reasons (e.g., accounting records).
8. Your Rights Regarding Personal Data
Under GDPR, you have the following rights regarding your personal data:
- Right of access: to request access to your personal data.
- Right to rectification: to request correction of inaccurate or incomplete data.
- Right to erasure: to request deletion of data when it is no longer necessary.
- Right to restrict processing: to request a restriction on the processing of your data.
- Right to data portability: to request that your data be transferred to another service provider.
- Right to object: to object to the processing of your data for direct marketing purposes.
- Right to withdraw consent: if the processing is based on consent, you may withdraw it at any time.
If you wish to exercise any of these rights, please contact us at office@samosato.com.
9. Cookies
We use cookies on our website for analyzing traffic, personalizing content, and delivering relevant advertisements. For more information about how we use cookies, please refer to our Cookie Policy.
10. Data Security
Your personal data is protected by various security measures, including encryption and access controls. We strive to minimize the risk of data misuse and regularly conduct security audits to ensure the safety of your information.
11. Changes to the Privacy Policy
We reserve the right to modify this policy. If changes are made, we will notify you via an update on our website or by email.
12. Contact
If you have any questions regarding the protection of your personal data or wish to exercise your rights, please contact us at:
- Email: office@samosato.com
- Phone: +421 911 92 72 52